http://forum.swordofthenewworld.com/index.php?showtopic=35834&st=80
post #100
This is how they get so many items + ++
this was said by Divinoob from Ceres
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Yeah, that +5ing job is a ###### take when it fails even with 20UAs. Excuse my language.But this happened to me on several occasions. I did submit a ticket with a before screenshot (I always take a screenshot of the item about to be +5'd with 20UAs for proof).I did get the items back (not the UAs ). Once I even got the ticket reader replying to me saying that this item did not really break and that I made it up even with the screenshot proof(premium run out) - so I submitted another ticket after I purchased the premium, hey look, my item Just fix it to go straight to +5 with the UAs with no fail, would stop the Q.Q's and rages.
I dont think this ais a bit fair -- but if it works im going to start submitting tickets for broken gears!!!!!
Yea this is complete BS. If they want to reemnurse 32 AR weapons thats fine but if that is the case, they should do it for all weapons.
It's like penalizing people with weaker equips if they break just because they dont have the means to get better equipment.